Frequently Asked Questions

Below is a list of frequently asked questions that you can also find answers

The products marked with the Onesize size are made of flexible and elastic material, which means that they correspond to several ready-made sizes. You can find the exact dimensions in the size chart.

Yes, of course! If the ordered products did not meet your expectations in any way, you have the opportunity to return them in accordance with our Terms of Use.

Returned products can only be accepted and refunded if the following conditions are met:

– The returned product must be complete, undamaged and show no signs of use
– Always return the product (s) with all their accessories, labels and documents.

Please note that we are unable to reimburse the cost of return.

If for any reason you are not satisfied with the product you purchased, you can return it within 3 days and we will refund you full price.

We definitely recommend return by courier because our site is located in an industrial site where the post office does not deliver as a traditional package.

Each package includes a form to return the product.

1. Fill in the form.

2. Cut out the address of our customer service office at the bottom of the page.

3. Put the form and the goods to be returned in a sealable package.

4. Stick the address of our customer service on it.

5. Post the package at any courier service.

6. Upon receipt of your package, we will process and transfer the amount back to the specified bank account.

As soon as we have verified that the returned product (s) meet the return conditions, we will refund you the value of the returned goods. The amount will be refunded to the bank account number you provided in the case of cash on delivery, and will be credited to the account number associated with the card in the case of a credit card payment. The amount will appear in your account within 2-3 calendar days of receiving the product, depending on the bank’s processing process.

Unfortunately, this is not possible with us. If you want a different size, you will need to place a new order depending on the availability of the product. And you have the option to return an incorrectly sized product following the commonly used return process.

We are an online shop and we sell our products exclusively by parcel delivery.

The products are delivered by a courier service, delivery to Hungary is free for all orders over  20,000 ft and during this time we charge a delivery fee of 1,190 ft.

Delivery will be made within 1-2 working days of receipt of the order.

This depends on whether the order placed has been handed over to the courier service. Be sure to contact customer service.

If you would like to distribute our products, please contact us or register on our wholesale site: https://matmazel.hu/viszonteladoknak/

For more information: https://matmazel.hu/merettablazat/

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